• Please register under "My account" and fill in all the fields to create your account. You will then receive a confirmation email.
• You will be asked for your e-mail address and password for future registrations.

• If you are already registered as a customer, you can log in via "my account".
• Each time you log in, you will be asked for your e-mail address and password.
• If you have not yet registered, you can register in just a few steps.

• No problem. You can reset your password by clicking on "Forgot password" when you log in . Enter the e-mail address you used to register and you will receive the new password by e-mail.

• Contact our customer service.

• Select an item and add it to your shopping cart. You can repeat this process until you have selected all your items.
• To complete the order, select "My shopping cart" and you will see an overview of the selected products. You can also adjust quantities or delete items in the shopping cart.
• Click on "Complete order" to place your order. The order confirmation will be sent to you by e-mail.
• When the items are shipped, you will receive the shipping confirmation including a link to track the parcel by e-mail. Please note that it can take up to 24 hours before the shipment can be tracked.

It can happen that order confirmations end up in spam or junk folders. If you still have not received an order confirmation, please contact our customer support by email or chat.

• If sizes and/or colors are not displayed, the item is sold out.
• Please note that the range may differ from other countries.

• You can change the delivery address for the order in the check-out.

• Once the order process has been completed, your order can no longer be changed or canceled.
• If you have ordered the wrong item by mistake, you can place a new order and return the other items using the return slip enclosed with the parcel.
• After receiving the confirmation of dispatch from Swiss Post, you can adjust the delivery and specify a desired delivery location, e.g. a parcel store or a drop-off location.

• Please contact our customer support team by chat, email or telephone before placing your order so that we can help you. Voucher codes can no longer be used retrospectively in accordance with our GTCs.

• Yes, we ship to addresses within Germany, Austria, Italy, San Marino, France, the Czech Republic, Poland and Malta. For delivery to Switzerland, please order directly at www.allbirds.ch.

• Once the order process has been completed, your order can no longer be changed or canceled.

• If you have ordered the wrong item by mistake, you can place a new order and return the other items using the return slip enclosed in the parcel.

• After receiving the confirmation of dispatch from Swiss Post, you can adjust the delivery and specify a desired delivery location, e.g. a parcel store or a drop-off location.

• You can pay for your orders by credit card (Mastercard and Visa) or PayPal.

• If your credit card is declined:
• There may be various reasons for a decline.
• 1. 3D Secure is not activated.
• 2. Account limit has been reached.
• 3. Time limit has been exceeded.

• As soon as the package containing your order leaves our warehouse, you will receive an email with a tracking link. You can use this link to check and track the status of your shipment. This information is usually available 24 hours after you receive the email.

• We are sorry if you do not receive your parcel in perfect condition. If a parcel arrives damaged, please open it immediately in the presence of the letter carrier. We hope that the contents are still complete and that the items are undamaged.
• If only the parcel has been damaged and you would like to return something from your order, you can use the packaging of your choice for the return.
• If an item is missing or damaged, please obtain a damage report from the letter carrier immediately. If the parcel has been deposited, you should report the damage immediately to the nearest post office.
• Contact our customer service if the letter carrier or the post office cannot help you.

• We apologize that you have received the wrong item. Please contact our customer service. The team will be happy to help you.
• If the wrong item arrived instead of an item you ordered, please reorder the item you wanted. If you have already paid for it, the purchase amount will be credited to you as soon as we receive your return with the corresponding note.

• Items may be returned within 30 days, provided the return conditions are met. Vouchers cannot be returned or exchanged.
• Place the items in the parcel together with the completed returns form.
• You can use the parcel you have received for the return, simply remove the adhesive protection provided and close the parcel.
• You can stick the enclosed postal label on the parcel and post it at the nearest post office for the return shipment. The postage costs for the return shipment are at our expense.
• IMPORTANT: Keep the issued return receipt until we confirm your return.
• Upon receipt of the return, you will receive a confirmation of receipt by e-mail.

• Simply return items from different orders in one package. It is important that you include all return slips in the package.
• IMPORTANT: Keep the issued return slip until we confirm your return.
• Once we have received your return, you will receive a confirmation of receipt by e-mail.

• Please contact our customer service.

• A direct exchange is not possible. In the online store you can see if the item is still available in the right size or color and order again. Return the wrong size. The purchase amount will be refunded to you upon receipt of the return.

• Please note that we will only confirm the return by email once we have checked it. If you see in the shipment tracking that your parcel has arrived, please give us up to 5 days to issue the credit note.
• If the return does not meet the required criteria, we will contact you by email.

Purchase amount paid by card and PayPal

• The credit will be transferred back to the account that was debited. You can see the reversal on your statement. The reversal date may not match the payment date.

• Yes, we will cover the postage costs for the return shipment.

• We are very sorry that you have a defective item. Please get in touch with our customer service . For a quick processing of your request we need
• Order number
• Item number and description
• Description of the defect and how it occurred
• photos
• Our customer service will contact you immediately and inform you of the next steps.

• The warranty period is 2 years from the date of purchase and is valid for material or production defects.

• Your privacy and the protection of your data are important to us. We follow the data protection guidelines in accordance with Swiss law. You can find the collection and use of your data in our privacy policy

• No, the gift voucher will only be sent as a PDF. You will receive it by e-mail in a separate message after successful receipt of payment.

• No, the gift voucher is non-refundable.

• The gift voucher can only be used at www.allbirds.mt

• Our Allbirds are 100% machine washable – so you can easily refresh them! Exception: For our Mizzle collection, we recommend hand washing to best preserve the fluorine-free, water-repellent coating.
• Here’s how to do it:

1. Remove the insoles and laces.
2. Choose a wool or delicate wash cycle.
3. Use a mild detergent and a laundry bag to protect the material.
4. Let your shoes air dry – do not put them in the dryer or expose them to bleach.

• Small stains can also be easily wiped away with warm water and mild soap. No special cleaning product is needed for machine or hand washing.

Our insoles come in two versions:

• Wool Insoles: These can be hand-washed. Treat them like a wool sweater: washable, but not too often, or the structure may suffer. Here’s how to clean wool insoles:

1. Gently apply a mild detergent to the top of the insole. To remove unpleasant odors, you can also add a few drops of tea tree or eucalyptus oil.
2. Rinse with lukewarm or cold water.
3. Let them air dry.

• TENCEL™ Insoles: These can be easily wiped with a damp cloth or gently rinsed with cold/lukewarm water. Please do not soak them and do not put them in the washing machine.

• Our shoes fit slightly differently depending on the size: In smaller sizes (e.g. 35–37.5 EU for women and 41–43 EU for men), the fit usually matches your usual shoe size. In larger sizes, the models may be a bit wider.
• That’s why we recommend always referring to the foot length in the size chart. You can find the chart directly above the size selector on each product page – this way, you can compare your foot length and confidently choose the right size.
• Since most of our models are unisex, it’s also worth checking the other category (women/men): Simply compare your foot length and select the corresponding size.

• The different models are available in limited quantities. So, if the size is no longer available on the item, it’s unfortunately sold out. Subscribe to our newsletter to stay informed about news and availability.

It depends on the material:

• Wool models (e.g., Wool Runner) tend to fit a bit snugly at first but will stretch slightly over a few days and mold to your foot perfectly – about a quarter size.
• Tree models (e.g., Tree Runner, Tree Breezer) are flexible and comfortable from the start. They maintain their shape over time without changing much.

We recommend wearing the shoes for 1–2 weeks to achieve the perfect fit. Tip: Wearing socks often speeds up the breaking-in process.

If you’re unsure, it’s worth checking the size chart, which you can find directly on each product page. You can compare your foot length there to easily find your perfect fit.

Our insoles are made from foam with a castor oil blend and a top layer of wool or TENCEL™. They are softly cushioned and provide noticeable support in the arch – much more than minimalist shoes. Many customers with flat feet find Allbirds to be very comfortable.

Fit depending on the model:

• Runner: approx. 9.6 mm drop (heel to toe height) offers the strongest support.
• Dasher: approx. 7 mm drop for medium support.
• Breezer: approx. 2 mm drop, making it flatter and offering less support.

Individual adjustment: Our insoles can be easily removed if you want to use your own insoles or orthotics. However, many customers report that they don’t need them because the Allbirds insoles already provide enough cushioning.

• Our current models are not fully waterproof – but the Mizzle collection offers special protection in wet weather.
• The Mizzle models are equipped with a fluorine-free all-weather coating that makes water easily bead off. Additionally, an ultra-thin bio-TPU membrane between the upper material and the lining helps reduce moisture penetration. The SweetFoam™ insoles with natural rubber pads also provide extra grip on wet surfaces.
• Our classic merino wool models naturally have a slight water-repellent property due to lanolin. This means that light rain is no problem.

• We are constantly evolving our products to better combine comfort and sustainability. That’s why some small details may change over time.
• Newer models are equipped with a TENCEL™-based insole. This not only provides excellent comfort but also has a lower CO₂ footprint than our original wool insoles. You can currently find them in our Tree Breezer and Tree Runner models.